How Prescription Refills Work with My Pharmacist NB
Renew a medication you already take, starting at your pharmacy counter. Here is exactly how a My Pharmacist NB refill works, start to finish.
Quick answer
A My Pharmacist NB refill starts with your pharmacist. They triage you, renew what is within their own scope, and, when a nurse practitioner is needed, book a video visit for you on the spot. The prescription goes straight to your pharmacy. A nurse practitioner visit is a flat $79.
What a refill is
A prescription refill through My Pharmacist NB is a way to renew a medication you are already on: for example a maintenance medication for blood pressure, cholesterol, thyroid, contraception, or a regular inhaler. It is not a request to start a new medication.
Everything starts at a participating pharmacy. There is nothing to book online; you visit your pharmacist and they take it from there.
The steps, start to finish
The flow is intentionally short:
- Visit your pharmacist and ask about My Pharmacist NB. Bring the medication or its label.
- Your pharmacist triages you. Many stable, long-term medications can be renewed within a pharmacist's own scope of practice.
- If a nurse practitioner is needed, your pharmacist books the visit for you. You join by video in the pharmacy's counselling room or on your own phone.
- The prescription is sent to your pharmacy. If a refill is not appropriate, you are told why and where to go next.
What it costs and how long it takes
A nurse practitioner visit is a flat $79, whatever your pharmacist refers you for. Your pharmacist lets you know before anything proceeds. If they can renew the medication within their own scope, they will tell you what applies. The cost of the medication itself is separate and depends on your drug coverage.
Most visits are completed the same day. Nurse practitioner visits run from 9 am to 6 pm, 7 days a week.
Start at your pharmacy
See your pharmacist today to book an appointment. Nurse practitioner visits are a flat $79, at select participating pharmacies across New Brunswick.
How it worksFrequently asked questions
No. Many common, stable maintenance medications can be renewed, but some cannot, including controlled substances and any medication that needs monitoring, an exam, or recent lab work.
Your pharmacist triages every request and will tell you clearly if yours is not a fit, then point you toward the right option, such as your regular prescriber.
Bring the medication bottle or its label, so the name, strength, and directions are easy to confirm. If you are visiting a pharmacy you have not used before, a list of your other medications and any allergies helps too.
If you would rather join a nurse practitioner visit on your own phone instead of in the counselling room, bring the phone.
No. My Pharmacist NB refills renew prescriptions you already have. Starting a new medication, or dealing with a new or worsening symptom, is an assessment rather than a refill.
That is still something your pharmacist can help with: they can refer you to a nurse practitioner for diagnosis and treatment within scope.
Keep reading
Which Prescriptions Can (and Can't) Be Refilled Through My Pharmacist NB
Many everyday maintenance medications can be renewed through My Pharmacist NB. Medications that need lab monitoring, a physical exam, or that are controlled substances generally can't be. When in doubt, ask your pharmacist; they triage every request.
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Visiting Your Pharmacist for a Refill: What to Have Ready
A little prep makes a refill quick. Bring your medication (or a photo of the label), know your other medications and allergies, and be ready to tell your pharmacist how you've been doing on it.
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Is My Pharmacist NB Right for Me? What It Covers and Where to Find It
My Pharmacist NB covers Connected Care for refill management, medical notes, and diagnosis and treatment of new or worsening symptoms, all starting with your pharmacist and backed by a New Brunswick nurse practitioner. It's available at select participating pharmacies, with more joining. It's not for emergencies or controlled substances.
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